Contact Us
This is the page to use when you want to reach the people behind Non Gamstop Betting — to flag something wrong in a review, ask how we ranked a bookmaker, or tell us about your own experience with a site we cover. Below you'll find the email address, what to include so we can answer properly, and an honest note on the things we can't do for you.
How to reach the editorial team
Email is the only channel we run. Write to [email protected] and your message lands with the editorial team, including Amelia Cartwright, who maintains our bookmaker reviews.
We read everything. We can't promise a same-day reply, and during busy sporting periods the queue is longer, but nothing gets deleted unread. If your message is about a factual error on the site, say so in the subject line — those jump the queue.
What to put in your message
- The page or bookmaker you're writing about, by name.
- What you expected to find and what you actually found.
- If it's an offer or terms issue, the wording you saw and roughly when you saw it.
- Whether you're happy for us to quote you anonymously in a review update.
Please don't send account numbers, passwords, card details, copies of ID documents or anything else you'd not want sitting in an inbox. We never need them, and we'll delete them if they arrive.
What we can help with — and what we can't
| We can | We can't |
|---|---|
| Correct an out-of-date bonus figure or condition on one of our pages | Open, close, verify or unlock an account at any bookmaker |
| Explain how a site earned its editorial rating and position | Release a withdrawal, reverse a bet or chase a payment on your behalf |
| Point you to the right page on this site for your question | Remove you from, or add you to, the GamStop scheme |
| Log your feedback about a bookmaker and factor it into the next review pass | Give personalised betting, financial, legal or tax advice |
| Discuss advertising and commercial enquiries | Guarantee a listing, a position or a favourable review in exchange for payment |
If your issue is with a bookmaker directly — a stake that didn't settle, a bonus that didn't credit, a verification request you don't understand — the operator's own support desk is the first and fastest stop. Ask them for a written response and a case reference, then tell us how it went. Patterns in reader reports are one of the most useful things we get.
Where your query probably belongs
A good share of the email we receive is answered faster by a page we've already written. Before you type it out, it may be worth checking:
- who we are and how the site is funded — for questions about independence and ownership
- our reviews of casino sites outside the scheme — for slots, tables and live-dealer rooms rather than sportsbooks
- tools and support for keeping your betting under control — for deposit limits, time-outs, breaks and where to find free help
- the terms that govern use of this site — for republication, data and legal questions
Commercial relationships, stated plainly
Non Gamstop Betting earns commission when a reader signs up through some of the links on this site. That is how the research is paid for. It does not buy a position: ratings and running order are set editorially, and an operator paying us cannot move up the list or have a drawback removed. If you ever think a review reads like it was written by the bookmaker, email us and say which line gave you that impression — we would rather hear it from you than not hear it.
For advertising, affiliate or partnership enquiries, use the same address with "Commercial" in the subject line. We'll tell you honestly whether a listing is possible and on what terms, and we won't agree to a fixed rank.
Telling us about a bookmaker — what's useful
Reader reports shape the next review cycle more than anything else. These are the brands most often raised with us, and the kind of detail that actually helps when you write in about one of them.
Tenobet
Our top-rated sportsbook at 10.0, and the one we get most correspondence about — largely because of the size of the headline offer. That sports package is advertised at 300% up to €3,000, and the euro denomination matters for UK readers: if you fund in GBP you're exposed to the conversion rate, and the bonus ceiling is nowhere near €3,000 for most people because the match is capped by what you actually deposit. If you're emailing us about Tenobet, the most useful things to include are the qualifying deposit you made, the turnover requirement quoted at the time and the minimum odds attached. The obvious limitation is that a percentage bonus this large is only realistic to clear with a substantial stake and steady turnover — treat the headline number as a maximum, not an expectation.
smash
Rated 9.9, and it sits high because the 250% up to €5,000 offer carries the largest advertised ceiling of anything we list. The flip side is the one we most want reader detail on: a bigger cap generally comes with proportionally heavier wagering, and the number is meaningless unless you know the rollover, the eligible markets and the expiry window. Tell us what those said when you claimed, and whether the bonus balance was kept separate from your cash balance. Limitation to be clear about: an offer sized for high-staking accounts is a poor fit for someone depositing £20 at a weekend, and the euro pricing again means currency conversion on a GBP card.
Betninja
Also 9.9, and distinct from the two above because the welcome is a hybrid — €1,000 plus 100 free spins — so it spans sportsbook and casino. That makes it the brand we most often field mixed queries about: readers claim it for football and then find the spins carry their own separate terms, often different wagering, a per-spin value cap and a short expiry. If you write in about Betninja, tell us which half of the offer you were chasing. The limitation worth knowing up front is that combined offers are usually the fiddliest to clear, because you're tracking two sets of conditions at once, and spins won on a casino game may not count towards a sports requirement at all.
The rest of the list at a glance
| Bookmaker | Headline welcome offer | Editorial rating |
|---|---|---|
| Tenobet | Sports package: 300% up to €3,000 | 10.0 |
| smash | 250% up to €5,000 | 9.9 |
| Betninja | €1,000 + 100 Free Spins | 9.9 |
| CoinPoker | 150% up to $2,000 | 9.7 |
| WinnerIsland | Up to 55% on Acca with Multiboost | 9.7 |
| Gambiva | 300% up to €3,500 | 9.7 |
| Gamble Gorilla | 100% up to £100, £20 deposit required | 9.7 |
| BetBluff | 100% up to £150 bonus | 9.6 |
| Rolletto | 150% up to €1,500 + 200 free bet | 9.5 |
| 7abet | 300% up to £200 | 9.3 |
All offers are new-customer promotions with their own terms, minimum deposits, wagering requirements and expiry dates set by the operator. Ratings shown are our editorial scores, not customer review averages. Figures move — if you find one of these has changed, that's exactly the email we want.
Money questions we're asked most
We can explain how the mechanics generally work; we can't move funds. The recurring themes in our inbox:
- Cost of entry. Reading and comparing here costs nothing. At the bookmakers, the cost is your deposit — and note that several of the offers above are denominated in euros or dollars, so a GBP funding source may attract a conversion charge from your bank or card issuer as well as any operator fee.
- Paying in and out. Sites in this space typically take debit cards, bank transfers, e-wallets and, at some, cryptocurrency. Availability varies by operator and by country, so check the cashier before you commit rather than assuming. UK bank rules on gambling transactions can also affect whether a card goes through.
- Timings and fees. Deposits are usually instant or close to it; withdrawals depend on the method and on identity checks, and a first withdrawal almost always takes longest. Minimum and maximum withdrawal amounts, monthly caps and any processing fee are set per operator and should be stated in their terms. We don't publish timings we can't verify, and we won't guess for you over email.
- Bonus money versus cash. A matched bonus is not withdrawable until its wagering is met. If you're writing to us because a withdrawal was blocked, check first whether a live bonus is locking the balance.
What these sportsbooks actually cover
Worth knowing before you write in, so your question lands on the right desk. The sportsbooks we review generally run football as the anchor market — domestic leagues, European competition and international fixtures, with match result, goals, cards, corners and player markets. Horse racing is the other pillar, with UK and Irish meetings plus international cards. Beyond those you'll typically find tennis, basketball, cricket, darts, snooker, boxing, MMA, American sports and esports, with in-play pricing on the bigger events and features such as cash out, bet builders and acca boosts depending on the operator — WinnerIsland's Multiboost acca enhancement is one example of that kind of feature being used as the headline offer rather than a deposit match.
Several of these brands also run a casino alongside the sportsbook: slots, table games and live-dealer rooms, plus poker in CoinPoker's case. That matters for two reasons. First, offers can straddle both — Betninja's free spins being the clearest example. Second, if your query is about a casino product rather than a bet, our casino side of the site is the better starting point and you'll get a faster, more specific answer there.
Eligibility, regulation and the limits of what we do
Everything on this site is for adults aged 18 or over. Nothing here is an invitation to anyone under 18, and the operators we cover apply their own age and identity verification before paying out.
The bookmakers listed here are licensed outside the United Kingdom and are not part of the UK's GamStop self-exclusion scheme, which is why they appear on this site. Because they sit outside the UK Gambling Commission's remit, the consumer protections you'd get from a UKGC licence — including UK complaints routes and the UK's dispute resolution framework — do not apply in the same way. In practice that means the operator's own licensing authority and terms govern your account, so it's worth reading where a site is licensed, what its complaints procedure is and which authority you'd escalate to before you deposit. We make no claim about any specific licence unless we can verify it, and we don't offer legal advice on your individual position.
If you self-excluded for a reason and want to talk about reinstating limits, taking a break or finding independent support, our responsible gambling page lists the tools and the free, confidential services available in the UK. You don't need to email us first — go straight there.
A realistic note on response times
We're a small editorial team, not a support centre. Corrections and commercial enquiries are handled quickest because they're concrete. Broad questions — "which bookmaker is best for me?" — take longer, and honestly the comparison tables across the site will serve you better than our opinion by email, because the right answer depends on your stake size, the sports you follow and how you like to pay.
Send what you have to [email protected], keep it specific, and we'll get back to you.